Tivoli's Process Automation Engine 7.5 Fundamentals

Code: TR711G

5 days

List Tuition : $3,795.00 USD

Course Overview

    Download PDF 

This course covers elements of Tivoli's process automation engine 7.5 that are common to all products based on the engine. It is the prerequisite for more advanced training on IBM's Service Mangement products.

The course is technical and hands-on in nature. In addition to abstract concepts and use, technical details of the applications and data structures used by IBM Service Management applications are discussed.

This intermediate course is for implementers, deployment and project teams, system administrators, database administrators, and consultants who are new to Tivoli's process automation engine and will be using IBM Service Management products.

  • List the components of Tivoli's process automation engine
  • Create the foundation data required for Tivoli's process automation engine applications
  • Use work management
  • Report on Tivoli's Process Automation Engine data
  • Customize the engine database configuration and applications
  • Automate IBM Service Management applications using workflows
  • Use the Integration Framework to import and export data

Tivoli Process Automation Engine overview

  • Lesson 1: Overview
  • Lesson 2: The IBM Service Management products
  • Lesson 3: Basic navigation
  • Lesson 4: Start Centers

Components and architecture

  • Lesson 1: Architecture and engine components
  • Lesson 2: Engine Administrative Workstation directory structure
  • Lesson 3: System properties

Foundation Data

  • Lesson 1: Engine financial configuration
  • Lesson 2: Sites, locations, and systems
  • Lesson 3: Classifications

Security

  • Lesson 1: System security configuration
  • Lesson 2: Groups and system privileges
  • Lesson 3: People, users, labor, and crafts
  • Lesson 4: Conditional security

Database Architecture

  • Lesson 1: Database configuration
  • Lesson 2: E-Signature and E-Audit

Work Management

  • Lesson 1: Introduction to work management
  • Lesson 2: Work orders and job plans
  • Lesson 3: Activities, tasks, and automated flow control

Application Customization

  • Lesson 1: Managing domains
  • Lesson 2: Application Designer
  • Lesson 3: Migration Manager

Automation

  • Lesson 1: Cron tasks
  • Lesson 2: Email, communication templates, and the bulletin board
  • Lesson 3: Escalations and actions
  • Lesson 4: Scripting interfaces

Workflow

  • Lesson 1: Introduction to workflow
  • Lesson 2: Workflow administration
  • Lesson 3: Workflow design

Reporting

  • Lesson 1: Data analysis overview
  • Lesson 2: QBEs, KPIs, and predefined reports
  • Lesson 3: Adhoc Reports using QBRs
  • Lesson 4: Report administration

Integration

  • Lesson 1: Integration framework overview
  • Lesson 2: Integration framework examples

Troubleshooting

  • Lesson 1: Logging and appenders
  • Lesson 2: Troubleshooting

Request a Discounted Quote




Bring Training to You

Request schedule for this course

Request a Quote for this Class

We provide government and government contractor discounts, please request a quote

Schedule



total option: 0

Hotel and Travel can be included on your quote.
For immediate response, you can call 1-855-515-2170 or we will provide a quote within 4 business hours. Travel must be booked 14 days before training for rate to apply.

Learn How to Become a Managed Learning Member

Request a Quote

Thank you for requesting a quote, we will be in touch shortly with a quote. If you need immediate assistance, please call 855-515-2170.

Request Other Date

Request date or location you need

Don’t see the date or location you need? Contact us and let us know, we are adding dates and locations daily.