Avaya Aura® Call Center Elite Implementation and Configuration

Code: 5C00091

4 days

List Tuition : $3095.00 USD

Course Overview

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Avaya Aura© Call Center Elite features are used to accomplish call routing and vectoring solutions for various business objectives. Through hands-on labs, you will learn to administer a call center using the Avaya Aura Communication Manager.

Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Elite platform.

  • Call center components, concepts, and terms
  • Perform an initial call center configuration
  • Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music sources
  • Avaya Aura Call Center Elite features of Avaya Aura Communication Manager
  • Create and test call vectors
  • Avaya's call center applications used with Avaya Aura Call Center Elite

Day 1

1. Avaya Aura Hardware

2. Call Center

  • Components
  • Concepts
  • Terms

3. Setting Up an Initial Call Center Configuration

Day 2

4. Administering a Dial Plan

5. Feature-Related System Parameters

6. Hunt Groups

7. Agents

8. Announcements

9. Music Sources

10. EAS, BSR, and Business Advocate

Day 3

11. VDN

12. Policy Routing Tables

13. Percentage Allocation

14. Service Hours Tables

15. Vector Routing Tables

16. Holiday Tables

17. Variables in Vectors (VIV)

18. Vector Events

Day 4

19. Building Call Flows

20. BCMS and CMS

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Schedule



total option: 1

11/16/2020 - 11/19/2020

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