Avaya Aura® Contact Center - Installation and Commissioning

Code: 3608

5 days

List Tuition : $3,795.00 USD

Course Overview

    Download PDF 

This course is designed for personnel responsible for installing and configuring Avaya Aura© Contact Center in a SIP environment. In the course, you will perform pre-installation tasks and install a Voice and Multimedia Contact Server for a SIP-enabled Avaya Aura Unified Communications platform. You will perform commissioning tasks on the Contact Center Manager Server, Contact Center Manager Administration, Communication Control Toolkit, and Avaya Aura Agent Desktop components. You will also install and configure Avaya Media Server, Orchestration Designer, Agent Desktop Displays, and user client software. You will perform system backup and restore and implement the High Availability feature.

Personnel who install and configure the Avaya Aura Contact Center software, including Contact Center Manager Server, Contact Center Manager Administration, and Communication Control Toolkit in either a SIP or AML environment

  • Avaya Aura© Contact Center in a SIP enabled contact center
  • Perform pre-installation tasks on the PVI server to prepare the server for Avaya Aura Contact Center installation
  • Install the Avaya Aura Contact Center application software on the PVI server
  • Perform Contact Center Manager Administration commissioning tasks
  • Perform Communication Control Toolkit and Avaya Aura Agent Desktop commissioning tasks
  • Configure the Avaya Aura Contact Center for a basic contact center call using Orchestration Designer
  • Perform Avaya Media Server commissioning tasks
  • Perform client commissioning tasks
  • Configure additional Contact Center Manager Administration resources
  • Perform database backup and restoration tasks
  • Avaya Aura Contact Center high availability
  • Perform Contact Center Manager Administration replication tasks
  • Install the Avaya Aura Contact Center Standby Server on a PVI server
  • Install and configure of Avaya Media Server software on a Linux server
  • Configure and test Avaya Aura Contact Center high availability

1. AACC SIP-Enabled Contact Center Overview

2. Installing the Contact Center Manager Server

3. Adding and Configuring Contact Center Manager Administration

4. Installing and Commissioning Communication Control Toolkit Software and Avaya Aura© Agent Desktop

5. Configuring AACC for Basic Call, including OD Overview

6. Configuring the Avaya Media Server

7. Installing and Configuring Client Software

8. Configuring CCMA Resources and Agent Greeting

9. Performing a Migration

10. Backing Up and Restoring Data

11. AACC High Availability

  • Experience with Microsoft Windows Server installation, configuration, and administration
  • Experience configuring and troubleshooting PCs and components of TCP/IP
  • Ability to diagnose and isolate faults in LAN cabling and connect

Request a Discounted Quote




Bring Training to You

Request schedule for this course

Request a Quote for this Class

We provide government and government contractor discounts, please request a quote

Schedule



total option: 0

Hotel and Travel can be included on your quote.
For immediate response, you can call 1-855-515-2170 or we will provide a quote within 4 business hours. Travel must be booked 14 days before training for rate to apply.

Learn How to Become a Managed Learning Member

Request a Quote

Thank you for requesting a quote, we will be in touch shortly with a quote. If you need immediate assistance, please call 855-515-2170.

Request Other Date

Request date or location you need

Don’t see the date or location you need? Contact us and let us know, we are adding dates and locations daily.