Analysis and Problem Solving for Consultants

Code: 8964

2 days

List Tuition : $1,395.00 USD

Course Overview

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As clients' problems become more complex, and the desire to implement solutions that not only meet needs but deliver true business value increases, technical consultants need to develop a more in-depth understanding of their clients in order to be successful. This shift combined with the fact that the solutions many organizations or internal support functions offer are also becoming broader and include more services means that technical consultants have to have business acumen and better problem solving and analysis skills.

This is an interactive workshop that helps both internal and external consultants build the skills and knowledge to better gather and analyze client information and make sense of it in order to make more effective recommendations.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the U.S. must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

  • Anyone in an internal or external consulting role
  • Project managers
  • Business analysts
  • IT professionals
  • Engineers
  • Other technical professionals who would like to improve the outcomes of their consulting engagements by:
    • Collecting the right data from the right stakeholders
    • Effectively analyzing the data they collect
    • Identifying the right solutions
  • Understand your client, whether internal or external, and the context for the consulting engagement
  • Gather data to clarify the issue, opportunity, or problem to be addressed
  • Define success criteria
  • Analyze the gap between current and desired results
  • Develop and assess alternative solutions or actions
  • Select an optimal solution or action
  • Develop recommendations to present to your client

1. Prework: Preparation Phase

  • Client Engagement Opportunity
  • Consulting Behaviours Benchmark Assessment
  • Consulting Engagement Life Cycle
  • Personal Needs
  • Case Study

2. Introduction

  • Introduction to course
  • Personal learning objectives
  • The Consulting Life Cycle
  • Collecting the right data

3. Understand the Client

  • Understanding the client's business mode and strategy
  • Documenting value and service chains
  • Analyzing stakeholders

4. Understand the Issue, Opportunity, or Problem

  • Identifying data requirements
  • Sources of data
  • Data collection methods
  • Documenting data
  • Determining root causes

5. Construct the Solution

  • Identifying and assessing solutions options
  • Creative thinking techniques
  • Selecting the best option

6. Develop a Recommendation

  • Summarizing findings
  • Planning your message
  • Tailoring your recommendation for your audience

7. Connection

  • Your personal action plan
  • Self-study on the Consulting Skills Portal prior to class
  • Consulting Fundamentals or practical experience as a consultant and solid knowledge of the topics covered in that course, including the role of the consultant, key consulting pr

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Schedule



total option: 2

12/05/2019 - 12/06/2019

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Toronto, ON, Canada

12/12/2019 - 12/13/2019

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Virtual Training

03/12/2020 - 03/13/2020

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Toronto, ON, Canada

03/19/2020 - 03/20/2020

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Virtual Training

Hotel and Travel can be included on your quote.
For immediate response, you can call 1-855-515-2170 or we will provide a quote within 4 business hours. Travel must be booked 14 days before training for rate to apply.

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